Technical Solutions Specialist- FTC

Job Overview

We are seeking a Technical Solutions Specialist to join our Ad Technical Solutions team in Dublin. You will provide technical support to advertisers and our sales organisation, ensuring high-quality technical expertise for X Ads and Analytics.

Responsibilities

As a Technical Solutions Specialist, you will be a critical bridge between advertisers, sales, and engineering. Your work directly contributes to revenue growth and product improvement.

Key responsibilities include:

• Deliver prompt, clear, and high-quality technical support to advertisers and internal sales stakeholders via our internal systems
• Troubleshoot complex ad setup, tracking, and performance issues across the full suite of X Ads products
• Partner closely with Engineering, Product, Sales, and Operations teams to resolve issues and drive cross-functional initiatives
• Identify recurring issues and proactively propose solutions, new tooling, improved processes, and automation opportunities
• Create clear, helpful documentation, FAQs, and support content to scale the team’s impact
• Monitor support metrics, campaign performance data, and trends to continuously improve quality, efficiency, and advertiser experience
• Manage multiple initiatives and projects effectively, delivering measurable results against tight deadlines
• Relay technical campaign insights and performance data to Sales partners in a clear, business-friendly manner

Basic Qualifications

• Bachelor’s degree (BS/BA) or equivalent experience
• 4+ years of relevant experience in technical support, solutions engineering, ad operations, or a similar client-facing technical role
• Strong analytical skills with proven proficiency in Excel, SQL, Terminal, and BigQuery (or similar)
• Experience using online advertising tracking tools (Google Tag Manager, Google Campaign Manager, Adobe Analytics, Tealium) and website pixel and /conversion tracking
• Previous experience in the advertising technology (AdTech) or social media ecosystem
• Experience working directly with Engineering, Sales and Product teams on digital advertising products
• Demonstrated ability to manage multiple high-priority projects and stakeholders simultaneously in a dynamic environment
• Excellent written and verbal communication skills, you can translate complex technical concepts for both technical and non-technical audiences
• Ability to work 5 days per week from our Dublin office

Preferred Skills and Experience

• Technically strong, customer-obsessed problem solver who thrives in a fast-paced, ambiguous environment
• Deep analytical capability with excellent communication skills and a genuine passion for helping the business succeed