Product Quality Engineer

Our mission is to automate coding. The first step in our journey is to build the best tool for professional programmers. We're hiring a Product Quality Engineer to own the feedback loop between our users and our product.

This is a senior, high-ownership role: a trusted product expert across the organisation, a key driver of the quality bar we hold ourselves to, and the connective tissue between what our customers experience and what we build.

Responsibilities

• Build and own an AI-native, first-of-its-kind Voice of the Customer program , synthesising signal from across our user base to surface what matters most to our business, including product and engineering leadership.

• Develop and maintain feedback loops that translate customer experience into product decisions in real-time, at a pace that matches how fast we're moving.

• Drive agentic bug prioritisation at scale , working with tooling to move from manual triage to automated pipelines, and applying business context where humans need to stay in the loop.

• Serve as the senior escalation point between frontline support and engineering, owning the most critical customer issues in your domain at any given time.

• Act as the go-to product expert across User Ops and the broader business, fielding technical and product questions that would otherwise land on engineering.

• Partner with engineering teams on key initiatives in your domain, contributing product and customer context that shapes prioritisation and roadmap decisions.

• Contribute to the tooling and infrastructure that makes quality operations more scalable , bug reporting systems, VoC pipelines, and feedback loop infrastructure.

Requirements

• Deep product and technical knowledge , you can quickly get to the bottom of a complex bug and articulate it in a way that unblocks an engineer.

• Experience in technical support, software engineering, or a quality-adjacent role at a senior level.

• Strong debugging and reproduction skills; you don't just report problems, you understand them.

• Sharp judgment on prioritisation , you know what a P0 looks like and you don't treat everything like one.

• Clear, concise communication across technical and non-technical audiences , from writing a crisp bug report to briefing a product leader.

• High ownership mentality , you treat the quality of your product domains as a personal responsibility.

• Self-starter with curiosity, a distaste for manual toil, a bias for action, and the ability to operate with confidence in ambiguous, fast-moving environments.