Production Support Engineer

The Production Support Engineer role is a hands-on, business-facing position that requires understanding how applications support the business, investigating functional and data-related issues, and communicating clearly with users under pressure.

The Core Technology Production Support team supports a suite of business-critical financial applications used by Middle Office, Operations, Treasury, and Trading. These platforms are central to the firm's PnL, risk, cash, trade processing, and regulatory reporting workflows.

Principal Responsibilities:

• End to end ownership of the production environment
• Infrastructure management
• Release planning and deployment
• Incident and problem management, including root cause analysis
• Capacity Planning / BCP Testing
• Build strong relationships with development and end-users/clients
• Foster the DevOps culture
• Focus on client service and delivery
• Become the go-to person for your area of responsibility
• Build subject matter expertise
• Create and maintain high quality documentation and runbooks
• Cross train other Support team members

Qualifications/Skills Required:

• Bachelor’s degree in Computer Science, Electrical Engineering, or a related field.
• Minimum 2+ years’ experience supporting an enterprise environment
• Must have previous experience supporting business facing applications
• Strong scripting skills in one of the following: Python (preferred), PowerShell, Perl, etc.
• Excellent SQL skills and knowledge of various database systems
• Must be able to run and understand complex queries
• Ability to support both Windows and Unix/Linux environments

Preferred Skills:

• Experience working in a trading environment
• Exposure to the following:

• CI/CD (Jenkins/Octopus/Artifactory)
• Metrics/KPIs (Datadog/Influx/Tableau)
• Kafka
• Kubernetes
• AI (MCP/Agents)

The estimated base salary range for this position is $100,000 to $175,000, which is specific to New York and may change in the future.