Customer Success Engineer, India

GitLab is seeking a Customer Success Engineer to partner with customers in the Asia Pacific Japan (APJ) region, providing hands-on technical guidance and proactive enablement to help them achieve measurable value from GitLab.

The ideal candidate will have experience in technical consultancy, DevSecOps workflows, and software development, with strong communication and collaboration skills.

Responsibilities:

• Provide on-demand technical consultancy and solution guidance to customers via Zoom and written channels.
• Drive product adoption and measurable customer value across APJ accounts to support renewals and expansion.
• Deliver technical and architectural guidance across source code management, CI/CD, DevSecOps, and Agile planning.
• Partner with Account Executives and Renewals Managers to align technical recommendations with customer objectives.
• Plan and lead customer workshops, demos, and enablement sessions.
• Maintain and grow specialty competency in GitLab capabilities and relevant DevSecOps tooling.
• Contribute to scalable enablement by improving documentation and sharing knowledge.
• Manage multiple customer engagements in parallel, prioritizing effectively and communicating status, risks, and next steps.

Requirements:

• Experience providing technical consultancy and solution guidance.
• Familiarity with DevSecOps workflows and related practices.
• Hands-on technical background in software development, systems engineering, or similar.
• Strong communication and collaboration skills.
• Ability to lead or support workshops, demos, and enablement sessions.
• Ability to manage multiple priorities in a remote, asynchronous environment.
• Interest in supporting customers across APJ and adapting to different cultures and technical maturity levels.
• Must be based in India, with full working rights in India.

Benefits:

• Benefits to support health, finances, and well-being.
• Flexible Paid Time Off.
• Team Member Resource Groups.
• Equity Compensation & Employee Stock Purchase Plan.
• Growth and Development Fund.
• Parental Leave.