Description
We are seeking an experienced E-commerce Manager to lead our online sales growth and operations.
Job Summary: As the E-commerce Manager, you will define, develop, and execute our overall e-commerce strategy, manage store KPIs, and work closely with cross-functional teams to drive sales growth and improve customer experience.
Key Responsibilities:
- Strategic & Sales Growth:
- Develop and execute comprehensive monthly and yearly e-commerce strategic plans.
- Manage store KPIs to achieve sales targets and ensure Year-over-Year (YoY) sales performance growth.
- Maximize Profit and Loss (P&L) efficiency for e-commerce channels.
- Build strong relationships with platform key account managers to secure brand placement and promotional opportunities.
- Operations & Cross-Functional Leadership:
- Oversee daily operations of all e-commerce storefronts to ensure a best-in-class customer experience.
- Manage and execute the e-commerce marketing calendar.
- Liaise with external agencies for digital ad placements and track campaign performance.
- Collaborate with other departments to ensure tight inventory control and seamless fulfillment processes.
- Data Analytics & Business Intelligence:
- Conduct deep-dive analyses on sales performance, product feedback, market trends, and competitor activities.
- Provide comprehensive reporting and actionable insights to senior management.
Qualifications:
- Education: Bachelor’s degree or above in Business, Marketing, E-commerce, or a related field.
- Experience: 3 to 5 years of proven experience in e-commerce, digital retail, or key account management.
- Platform Knowledge: Hands-on experience operating and managing top-tier e-commerce marketplaces is highly preferred.
- Analytical Skills: Highly data-sensitive with strong analytical skills; proficient in tracking KPIs and analyzing P&L, sales, and conversion data.
- Communication: Excellent communication, negotiation, and interpersonal skills.
- Attributes: Proactive, organized, detail-oriented, and capable of working independently in a fast-paced environment.