Senior Customer Engineer, Digital Native Enterprise - New York

At Cloudflare, we're on a mission to help build a better Internet. We run one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies.

As a Senior Customer Engineer on the Digital Native Enterprise team, you will work with Cloudflare's most innovative and high-growth accounts , cloud-native, technologically advanced companies building at internet scale. Your role focuses on both the acquisition of new Digital Native accounts and the expansion of existing ones.

Responsibilities

Technical Validation (Pre-Sales)

• Lead technical discovery, design bespoke architectures, and deliver compelling demos and Proofs of Concept (PoCs) across Cloudflare's portfolio , Security, Networking, and Developer Platforms
• Build technical champions and executive relationships within target accounts
• Represent Cloudflare at industry events, developer communities, and cybersecurity conferences

Customer Adoption & Value Realization

• Serve as the primary technical contact from contract signature through full platform adoption
• Lead and oversee technical onboarding and implementation , you are the engineering relationship, not a handoff
• Proactively monitor customer health telemetry, resolve integration bottlenecks, and ensure rapid time-to-value

Commercial Accountability & Expansion

• Carry a variable quota tied directly to new business acquisition and ongoing account growth
• Identify and drive strategic cross-sell and upsell opportunities grounded in platform usage data and customer business objectives
• Lead technical Quarterly Business Reviews (QBRs) that translate platform metrics into C-level ROI

Trusted Advisory

• Maintain continuous, deep relationships with key stakeholders , from engineering leads to CISOs and CTOs , throughout the entire customer lifecycle
• Advise on architecture best practices, security posture, and Cloudflare platform strategy aligned to customer business goals

Requirements

Required

• Deep understanding of The Life of a Request on the Internet
• Experience in a customer-facing technical role: Solutions Engineering, Customer Engineering, Sales Engineering, or Forward Deployed Engineering
• Broad technical expertise across: web security (WAF, DDoS mitigation, TLS, Zero Trust / SASE), networking (BGP, DNS, SD-WAN, MPLS, TCP/IP), and cloud infrastructure (AWS, GCP, Azure)
• Exceptional communication and presentation skills , equally fluent in a whiteboard architecture session with engineers and a strategic business review with the C-suite
• AI-Native Development: You have integrated AI-augmented workflows into your daily development cycle to accelerate prototyping and delivery.

Preferred

• Hands-on experience with Cloudflare's Developer and AI platform: Workers, Workers AI, AI Gateway, Vectorize
• Applied AI knowledge: prompt engineering, LLM orchestration, Retrieval-Augmented Generation (RAG) architectures
• Proficiency in Python, JavaScript, or Go , able to write integration scripts, API connectors, and edge computing functions
• Familiarity with CDN, reverse proxy (WAF), forward proxy (SWG), and serverless application patterns
• Hands-on experience building cloud-based applications
• Experience building relationships and driving technical wins across multi-stakeholder, enterprise accounts

Benefits

Cloudflare offers a complete package of benefits and programs to support you and your family. Our benefits programs can help you pay health care expenses, support caregiving, build capital for the future and make life a little easier and fun!

Health & Welfare Benefits

• Medical/Rx Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Accounts
• Commuter Spending Accounts
• Fertility & Family Forming Benefits
• On-demand mental health support and Employee Assistance Program
• Global Travel Medical Insurance

Financial Benefits

• Short and Long Term Disability Insurance
• Life & Accident Insurance
• 401(k) Retirement Savings Plan
• Employee Stock Participation Plan

Time Off

• Flexible paid time off covering vacation and sick leave
• Leave programs, including parental, pregnancy health, medical, and bereavement leave