Supervisor

Diversity matters at Lush. We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.

We see you, we celebrate you, we want you!

As a Supervisor, you'll play a vital role in our team, consistently delivering exceptional customer service and crafting standout experiences throughout the year. You'll have a genuine passion for connecting with customers and a talent for bringing out the best in your team.

Key Information:

• Hours available: 24-32 hours per week (4-5 days availability including weekends required)
• Application Deadline: Sunday 10th May (midnight)
• Trial Shift Date: Week commencing 18th May
• Start Date: Start of June

Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.

Key Responsibilities

• Lead the sales team to deliver exceptional customer service by providing regular motivation, encouragement and development, helping them improve their product knowledge and sales skills.
• Engage with customers by offering a warm welcome, asking open-ended questions to understand their needs, and providing tailored product recommendations to create a memorable shopping experience.
• Maintain a clean, visually appealing, and well-organised shop floor by ensuring displays follow guidelines, adjusting to seasonal trends, and keeping shelves well-stocked.
• Support the store manager in achieving sales targets through team motivation, creative approaches to drive performance (like check-ins or shop floor competitions), and actively seeking opportunities to exceed goals.
• Organise and contribute to in-store events, customer celebrations, and external outreach to enhance the customer experience and drive business growth, while ensuring that the team is trained to confidently host these events.
• Provide training, feedback, and development for team members to improve their skills, foster a collaborative environment, and support the recruitment and onboarding of new staff.
• Lead the store effectively in the absence of the store manager by ensuring smooth daily operations, maintaining high standards, and maximising sales throughout all opening hours.
• Ensure health and safety standards are followed by maintaining a safe work environment, addressing any issues promptly, and supporting overall store compliance.
• Seek opportunities for personal development through training sessions, coaching from management, and connecting with other leaders, aiming to continuously enhance skills and contribute ideas to improve the shop floor experience.
• Support the building of the store's party and spa sales

Skills, Knowledge & Expertise

• Customer Service: Embrace a genuine love for delivering outstanding customer service, inspiring your team to shine and provide that 5-star experience.
• Management Skills: Navigate tricky conversations with finesse, set and manage expectations, and be the backbone of support for your team.
• Teamwork: Be the beacon of positivity on the shop floor, working alongside your team to achieve your collective goals.
• Communication: Weave effective verbal communication skills into your daily routine, spreading the word throughout the store and collaborating seamlessly with retailers, your manager, and neighbouring stores.

Benefits

• Holiday allowance
• 50% discount on Lush products and spa treatments
• Profit-based bonus
• Complimentary spa treatment
• Pension scheme
• Paid day off for your birthday
• Cycle to work scheme
• Discounted rail and bus season tickets
• Employee assistance programme
• 6 months of full pay for parental leave (primary caregiver must qualify for SMP)
• Financial childcare support on return to work
• Flexible working
• Tailored gender affirming care