Description
As a Demo Engineer at Cresta, you'll play a mission-critical role in enabling our go-to-market team to tell compelling, credible, and technically sound stories about Cresta's AI-powered platform.
You'll build and support environments, tooling, and synthetic scenarios that showcase the compelling value of our solution. This role is equal parts problem-solver, builder, and strategic enabler.
You'll collaborate closely with the Solutions, Product, and Engineering teams to bring our AI-powered vision to life,enabling us to demo with precision and creativity across a wide variety of industries and buyer personas.
Key responsibilities include:
- Own the technical process for building pilots, proof-of-concepts, and tailored demos by setting up environments, workflows, seed data, and features to create technically representative experiences for prospects, including virtual agents and live agent assist.
- Expand and enhance our suite of standardized environments to bring customer challenges and Cresta's solutions to life through new end-to-end demos, supported by call flows, industries, scenarios, and personas.
- Ensure the performance, reliability, and consistency of demo environments, jumping in as needed to triage and resolve demo-blocking issues.
- Develop integrations, automations, and tools to streamline team processes and expand demo capabilities, including CCaaS/CRM connectors, AI skills, and custom apps and interfaces.
- Collaborate with the Product, Engineering, and Enablement teams to provide technical enablement to Solutions Engineers and ensure presales feedback is captured.
Requirements include:
- 3–5+ years of experience in demo engineering, solutions architecture, integrations/implementation engineering, or related technical product functions.
- A strong working understanding of core technical concepts, including REST APIs, authentication patterns, Git, relational data, and scripting languages (Python, JavaScript, Bash/Shell).
- A proven, high-agency ownership mindset, with the ability to use tools and data to independently resolve issues, identify gaps, and build solutions.
- Excellent cross-functional collaboration skills and the ability to understand and explain technical concepts to both technical and non-technical audiences.
Bonus points for experience working with key CCaaS (Twilio, Amazon Connect, Five9, etc.) and CRM (SFDC) platforms, modern AI-native workflows, and prior experience in high-growth SaaS or enterprise AI platforms.