4PL Area Manager

Job Overview

The 4PL Area Manager represents Flexport at external 3PL/4PL partner sites, ensuring adherence to SLA standards, system requirements, and SOPs. This role involves operational execution, forecasting coordination, invoice approval, and developing the 4PL operating model.

Responsibilities

• Operational Execution:
• Serve as Flexport's primary point of contact for assigned 3PL/4PL partners.
• Conduct site visits to inspect operations and ensure partners meet SLA standards for receiving, shipping, inventory accuracy, and packing quality.
• Coach and support teams at partner facilities, enforcing Flexport policies, SOPs, and compliance requirements.
• Manage performance reporting and escalate operational issues.

• Forecasting & Capacity Planning:
• Coordinate forecasting with partners, confirming labor plans and capacity align with projected demand.
• Identify risks that could impact merchant SLAs.

• Process & Systems Compliance:
• Ensure partners follow Flexport SOPs and use the WMS correctly.
• Maintain safety and loss prevention standards.

• Billing & Invoice Management:
• Review and approve 3PL/4PL invoices for accuracy.
• Resolve discrepancies with partner teams.

• Build the Function:
• Develop documentation for working with 4PL partners, including processes, escalation paths, and performance standards.
• Drive long-term network improvements.

Requirements

• 2+ years of experience managing a team of 5 or more in a fulfillment, warehouse, or 3PL environment.
• Valid passport and willingness to travel internationally to partner sites.
• Ability to hold external partners accountable without direct authority.
• Strong communication skills.
• Experience building structure and process in fast-paced environments.
• Proficiency in Google Sheets/Excel.

Nice-to-Haves

• Experience with Warehouse Management Systems (WMS).
• 3PL/4PL vendor management or multi-site operations oversight.
• Experience building SOPs or operational processes from scratch.
• International logistics or supply chain experience.

Additional Information

• Travel: Regular visits to partner sites, including international locations, are required.
• Availability: 4PL partners operate 7 days a week; you must be reachable outside standard business hours.