Senior Product Engineer, AI

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

We're looking for Senior Product Engineers to join the AI Group to build Intercom's AI-powered products. As a Senior Product Engineer, you will work closely with ML Scientists and product teams to define new ML features, research appropriate algorithms and technologies, and rapidly get first prototypes in our customers' hands.

Responsibilities

• Build the systems that power Intercom's flagship AI products, working in our ML Python tech stack and occasionally across the product on our Rails app too
• Work alongside our ML Scientists to bring proof-of-concept code to production, ensuring it's robust and scalable for real-world use
• Partner with product teams outside of our group to shape the best AI-powered product experience for our customers
• Contribute to all phases of software development, including ideation, prototyping, and implementation and testing
• Play an active role in the hiring, mentoring, and career development of other engineers
• Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom

Profile we're looking for

• 5+ years of experience shipping high-quality products
• No ML experience required; excellent software engineering skills and a willingness to learn ML are essential
• Significant impact in previous work
• Strong technical fundamentals and a deep knowledge of a high-level programming language (e.g., Ruby, Python, Javascript)
• Willingness to fight for good outcomes and a bias towards progress over perfection
• BSc in Computer Science, Maths or Statistics or related discipline

Bonus skills & attributes

• Previous experience in data analytics or statistical role

Benefits

• Competitive salary and equity in a fast-growing start-up
• Lunch served every weekday, snack foods, and a fully stocked kitchen
• Regular compensation reviews
• Pension scheme & match up to 4%
• Life assurance, comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave and 6 weeks paternity leave
• Cycle-to-Work Scheme with secure bike storage
• MacBooks (standard) and Windows (for certain roles)