Description
At Gusto, we're on a mission to grow the small business economy. We're looking for a Readiness Advocate to join our BenOps team. As a Readiness Advocate, you'll turn brand-new hires into confident, capable BenOps teammates. You'll coach people through live practice, give honest feedback, track their progress, and decide when they're ready to go,using real performance data, not gut feel.
During active hiring pushes, you'll be in the thick of Nesting,coaching cohorts, running practice, and making the call on who's ready. During slower periods, you'll shift into builder mode,turning your BenOps knowledge into job aids, microlearning, and e-learning. We'll teach you everything; you bring the expertise.
You'll own Nesting for your lane (OA, Fulfillment or Advising),you're the expert in the room, and new hires will count on you to show them what 'good' looks like. You'll serve as the functional authority for OA, Fulfillment or Advising readiness standards within the Readiness team. You'll assess edge cases and non-standard learner situations where established criteria don't clearly apply, and establish the precedent for how to handle them going forward.
You'll coach new hires through live practice, reverse shadowing, and 1:1s,meeting people where they are and helping them grow fast. You'll build the tools your lane runs on: run-of-show docs, facilitator guides, rubrics, and readiness criteria that keep the experience consistent and fair. You'll use quality scores, adherence, and throughput data to make clear, evidence-based readiness calls.
You'll write handoff notes that actually help permanent leaders,honest summaries of each new hire's strengths, risks, and next steps. You'll design readiness approaches for new BenOps roles or workflows where no prior Nesting model exists. You'll develop evaluation criteria when performance signals are ambiguous or the role is new to the Readiness program.
You'll partner with BenOps and CX L&D leadership to shape readiness criteria and advocate for changes to the ramp model. You'll advise BenOps leaders on readiness trends, systemic training gaps, and recommended program adjustments. During slower periods, you'll build e-learning, microlearning, and in-the-flow job aids that make BenOps better long-term.