Senior Customer Success Manager

We are seeking a Senior Customer Success Manager to join our team. As a Senior Customer Success Manager, you will be critical to helping customers receive value from their investment in Tanium and ensuring Tanium maintains its high-value, loyal customer base.

Responsibilities:

• Drive and communicate value for federal, state, and local government customers by aligning Tanium capabilities to desired customer outcomes
• Contribute to world-class retention and expansion by partnering with teammates across functional areas
• Build and maintain executive and administrative customer relationships within customer's organisations
• Apply experience with large, decentralized organisations and hybrid environments to guide implementation, adoption, and utilisation
• Solidify Tanium as a system of record for various functional IT disciplines within customer environments
• Facilitate planning, coordination, development, and execution of Executive Business Reviews
• Collaborate across functional areas within Tanium to drive development of Tanium solutions
• Leverage technical domain expertise and internal technical resources to provide effective solutions to customer issues
• Advocate for customers by sharing feedback and use cases with product and engineering
• Ensure customer success through proactive periodic health checks, product training, and developing technical best practices
• Understand unique complexity of customers and create best path to full Tanium platform adoption and expansion
• Contribute to strategic customer plans and execute assigned strategies and tactics
• Perform activities and data management to drive adoption and value

Requirements:

• More than 6 years of experience in Customer Success, Account Management, Renewals, or Service Management / Professional Services
• Experience working with Australian Federal Government agencies and personnel
• Consulting and project management skills
• Working knowledge of endpoint technology and major business outcomes for a CIO
• Security clearance (NV1 or higher)
• BA/BS or equivalent experience preferred

Nice to have:

• Tanium Certified Operator
• Technical background

You will:

• Be a highly organised self-starter who thrives in a fast-paced environment
• Be curious and willing to learn from others
• Contribute suggestions and ideas to further customer and Tanium goals
• Be eager to become an expert in demonstrating value and return on investment
• Be a strong communicator and intuitive listener
• Be professional, insightful, and values-driven
• Be motivated to help solve toughest IT problems faced by organisations

Other:

• Travel ranging from 40-50% within regional territory
• Onsite/customer-located work as deemed necessary