Description
Join us as a Technical Support Engineer (Python, Optics, Zemax) and be part of a dynamic team that drives innovation in the field of simulation and AI.
As a Technical Support Engineer, you will be responsible for delivering high-level technical support to customers and channel partners for the Ansys Optics and Photonics product family. You will utilize the Ansys Technical Support toolset, including Innovation Space, AnsysGPT, and other AI-based platforms, to identify, develop, and deliver effective solutions to customer issues.
Key Responsibilities:
- Deliver high-level technical support to customers and channel partners for the Ansys Optics and Photonics product family
- Utilize the Ansys Technical Support toolset to identify, develop, and deliver effective solutions to customer issues
- Adhere to established support processes to ensure timely, high-quality customer service
- Develop deep technical expertise in simulation areas relevant to customer applications, industry trends, and the Ansys Optics and Photonics portfolio
- Submit product improvement suggestions, file defect reports, and verify fixes in alignment with defect reporting protocols
Requirements:
- Bachelor's degree in Physics, Optics, Photonics, Opto-Electronics, Electronics, Electrical Engineering, or a related field
- Solid understanding of photonics and optical physics, or closely related engineering fundamentals
- Solid grounding in simulation techniques and engineering principles, with exposure to optics/photonics software and customer support or application-oriented problem solving
- Hands-on experience with Ansys software or other commercial CAE, CAD, EDA, or PLM software is preferred
- Knowledge of Python scripting; knowledge of machine learning basics is advantageous
- Strong organizational and time management skills, with a demonstrated ability to manage multiple projects and meet deadlines
- Excellent written and verbal communication skills in English, with the ability to explain complex technical concepts clearly
What You'll Need:
- Bachelor's degree in Physics, Optics, Photonics, Opto-Electronics, Electronics, Electrical Engineering, or a related field
- Solid understanding of photonics and optical physics, or closely related engineering fundamentals
- Solid grounding in simulation techniques and engineering principles, with exposure to optics/photonics software and customer support or application-oriented problem solving
- Hands-on experience with Ansys software or other commercial CAE, CAD, EDA, or PLM software is preferred
- Knowledge of Python scripting; knowledge of machine learning basics is advantageous
- Strong organizational and time management skills, with a demonstrated ability to manage multiple projects and meet deadlines
- Excellent written and verbal communication skills in English, with the ability to explain complex technical concepts clearly
Who You Are:
- Excellent communicator, able to engage with technical and non-technical stakeholders alike
- Analytical thinker with a problem-solving mindset and a passion for continuous learning
- Collaborative team player who values diverse perspectives and thrives in a multicultural environment
- Self-motivated and proactive, capable of working independently with minimal supervision
- Adaptable and agile, embracing change and new responsibilities with enthusiasm
- Organized and detail-oriented, with a strong sense of responsibility and urgency
- Customer-focused, with a strong commitment to delivering excellent support experiences and helping customers succeed
The Team You'll Be A Part Of:
You will join Ansys, part of Synopsys, Customer Excellence team - a dynamic, forward-thinking group of engineers dedicated to revolutionizing customer support and learning experiences. The team is focused on delivering high-quality technical solutions, leveraging AI-enabled tools, sharing knowledge, and continuously improving customer experience. You'll collaborate with passionate professionals who are committed to innovation, efficiency, and outstanding customer outcomes.
Rewards and Benefits:
We offer a comprehensive range of health, wellness, and financial benefits to cater to your needs. Our total rewards include both monetary and non-monetary offerings. Your recruiter will provide more details about the salary range and benefits during the hiring process.