Senior Machine Learning Scientist

Intercom is the AI Customer Service company on a mission to help businesses provide incredible customer experiences.

The Machine Learning team at Intercom is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in customers' hands.

Responsibilities:

• Identify areas where ML can create value for customers
• Identify the right ML framing of product problems
• Work with teammates and Product and Design stakeholders
• Conduct exploratory data analysis and research
• Deeply understand the problem area
• Research and identify the right algorithms and tools
• Be pragmatic, but innovate right to the cutting-edge when needed
• Perform offline evaluation to gather evidence an algorithm will work
• Work with engineers to bring prototypes to production
• Plan, measure & socialize learnings to inform iteration
• Partner deeply with the rest of the team, and others, to build excellent ML products

Required skills:

• Broad applied machine learning knowledge
• 3-5 years applied ML experience
• Practical stats knowledge (experiment design, dealing with confounding etc)
• Intermediate programming skills
• Strong communication skills, both within engineering teams and across disciplines
• Comfort with ambiguity
• Typically have advanced education in ML or related field (e.g. MSc)
• Scientific thinking skills

Bonus skills & attributes:

• Track record shipping ML products
• PhD or other experience in a research environment
• Deep experience in an applicable ML area. E.g. NLP, Deep learning, Bayesian methods, Reinforcement learning, clustering
• Strong stats or math background
• Visualization, data skills, SQL, matplotlib, etc.

Benefits:

• Competitive salary and equity in a fast-growing start-up
• Lunch served every weekday, plus snacks and a fully stocked kitchen
• Regular compensation reviews
• Pension scheme & match up to 4%
• Life assurance, comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers
• Cycle-to-Work Scheme
• MacBooks provided
• Relocation support