Senior Business Systems Analyst, Enterprise AI Operations

At Webflow, we're building the world's leading AI-native Digital Experience Platform. We're looking for a Senior Business Systems Analyst to help us scale AI across Webflow by owning our enterprise AI tool stack, gathering requirements that turn messy business problems into shippable agents, and building the frameworks that let every team at Webflow work smarter with AI.

As a Senior Business Systems Analyst, Enterprise AI Operations, you'll own the day-to-day administration, governance, and user support for Webflow's enterprise AI tool stack, including Claude Enterprise, ChatGPT Enterprise, Gemini, and n8n. You'll partner with the Senior AI Product Owner and stakeholders across the org to help gather workflows requirements for new agents and AI use cases, translating fuzzy business problems into clear specs the Enterprise AI Ops team can build against.

You'll build and maintain frameworks, skills, and reusable patterns that scale AI adoption beyond one-off wins, so every team at Webflow gets faster lift from the same foundation. You'll support the Enterprise AI Ops team's agent development lifecycle by running intake reviews, helping scope builds, and keeping the backlog honest.

You'll lead enablement work across the company, from office hours to documentation to Champion programs, so employees actually adopt what we ship. You'll act as the connective tissue between IT, Security, Finance, and the business for AI tooling decisions, licensing, and governance questions.

You'll surface patterns across incoming requests to help the team prioritize what to build next versus what to enable someone else to build themselves.

Requirements:

• 4+ years of experience as a Business Systems Analyst, Business Operations Analyst, or similar role in a SaaS or tech environment.

• Hands-on experience administering enterprise generative AI tools (Claude Enterprise, ChatGPT Enterprise, Gemini, or comparable), including user provisioning, usage monitoring, cost management, and policy enforcement.

• Demonstrated experience gathering requirements from technical and non-technical stakeholders and translating them into actionable specs for engineering or ops teams.

• Experience building and running enablement programs, documentation, or training that drove measurable adoption of a new tool or workflow.

You'll thrive as a Senior Business Systems Analyst, Enterprise AI Operations if you:

• Get genuine satisfaction from making systems work , whether that's a permissions model, an intake process, or a weird edge case buried three menus deep.

• Are an opinionated operator who's equally comfortable writing a clear requirements doc, running a workshop with 30 people, and jumping into an admin console to fix something yourself.

• Have experience working across IT, Security, and business stakeholders and know how to move fast without losing the thread on governance.

• Can hold the tension between 'ship it' and 'do it right' , and know which one the moment calls for.

• Stay curious and open to growth , demonstrating a proactive embrace of AI, and actively building and applying fluency in emerging technologies to elevate how we work, drive faster outcomes, and expand collective impact.

Benefits:

• Ownership in what you help build. Every permanent Webflower receives equity (RSUs) in our growing, privately held company.

• Health coverage that actually covers you. Comprehensive medical, dental, and vision plans for full-time employees and their dependents, with Webflow covering most premiums.

• Support for every stage of family life. 12 weeks of paid parental leave for all parents and 6+ weeks of additional paid leave for birthing parents. Plus inclusive care for family planning, menopause, and midlife transitions.

• Time off that's actually off. Flexible vacation, paid holidays, and a sabbatical program to help you recharge and come back inspired.

• Wellness for the whole you. Access to mental health resources, therapy and coaching.

• Invest in your future. A 401(k) with 100% employer match (up to $6,000/year) in the U.S., and support for retirement savings globally.

• Monthly stipends that flex with your life. Localized support for work and wellness expenses , from Wi-Fi to workouts.

• Bonus for building together. All full-time, permanent, non-commission employees are eligible for our annual WIN bonus program.

Temporary employees may be eligible for paid holiday and time off, statutory leaves of absence, and company-sponsored medical benefits depending on their Fixed Term Contract and their country/state of employment.