Technical Account Manager, Okta

As a Technical Account Manager (TAM) for Okta's Workforce Identity offering, you will serve as a trusted technical advisor and advocate for some of Okta's largest customers.

You will collaborate closely with cross-functional teams, including engineering, product, customer success, and sales, to drive technical adoption, optimise solution performance, and deliver an exceptional customer experience.

Key responsibilities:

• Build deep, long-lasting relationships with customers as their go-to technical advisor.
• Provide expert guidance on implementing and optimising Okta's Workforce Identity solutions.
• Collaborate with customers to design identity strategies aligned with their business objectives.
• Earn customer trust by understanding their goals and use cases, and recommend best practices relating to process changes, product adoption, configuration, and additional features to meet requirements.
• Maintain focus on increasing subscription adoption, customer satisfaction, and retention.
• Partner with Okta's account teams and Customer Success Managers to develop and execute strategic success plans.
• Resolve technical challenges by coordinating with internal teams, including support and engineering.
• Proactively share product insights and deliver enablement sessions to drive adoption and technical success.
• Serve as a thought leader, providing best practices, workshops, and training.

Requirements:

• 5+ years of experience in information technology, cloud platforms, or software industry, preferably in a fast-paced environment.
• 1+ years of experience as a Technical Account Manager (TAM) or comparable role such as Technical Consultant, Product Management, Solution Architect, or similar role.
• 1+ years in identity and access management, including SSO, MFA, lifecycle management, or security best practices.
• Solid understanding of one or more of the following:
• Technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect).
• Legacy applications in a hybrid IT environment with non-standard applications.
• Enterprise applications in the ecosystem to provide identity and attributes to applications or to harness an external application to help drive business processes.
• SaaS deployment such as Salesforce, Box, Office 365, Workday, and HR as master for identities.
• Lifecycle management scenarios to 3rd party systems and applications.
• Security and performance monitoring and 3rd party signals integrations.
• Strong problem-solving skills and the ability to manage escalations effectively.
• Proven ability to collaborate cross-functionally and drive customer-focused outcomes.
• Excellent communication skills, capable of translating complex technical topics into actionable insights.

This position is remote, but you must reside in Pacific, Mountain, or Central US timezones. Some travel required.

The annual On Target Compensation (OTE) range for this position is between $128,000-$160,000 USD.