Telephone Collections Executive

The Future is Made by You: Ready, Set, Ford

At Ford Credit, we are seeking a highly motivated Telephone Collections Executive. This role requires a culture of speed, purpose, and integrity. The ideal candidate will be responsible for executing assigned collections strategies, managing a portfolio of clients through telephone calls.

Responsibilities:

• Execute established collections strategies on a daily basis.
• Make and receive customer calls to manage monthly payment due dates and resolve credit-related inquiries.
• Accurately and promptly record all interactions and actions in the system.
• Handle objections skillfully, demonstrating a high level of negotiation and persuasion.
• Identify and manage payment clarification cases, ensuring alignment with internal processes.
• Analyze data to improve the effectiveness of collections and proactively solve problems.

Qualifications:

• Bachelor's degree in Economics-Administrative areas or related fields (in progress or completed).
• Previous experience in credit collections, customer service, or related roles.