Director of Account Management

Job Title: Director of Account Management

Who We Are

At Pave, we're building the industry's leading compensation platform, combining the world's largest real-time compensation dataset with deep expertise in AI and machine learning.

The Account Management Team @ Pave

Our Account Management team is the engine behind customer retention and growth. We work with some of the most innovative companies in the world , helping them build smarter compensation programs, make data-driven decisions, and get the most out of the Pave platform.

What You'll Do

• Own the number. Take full accountability for GDR and NDR across Pave's core customer base, actively managing the health of the book and driving the team toward 90%+ GDR and 110%+ NDR targets.

• Lead and develop a high-performing AM team. Coach, mentor, and performance manage a team of Account Managers , building the culture, habits, and skills needed to retain and grow customers at every stage of the lifecycle.

• Build scalable AM processes. Design and implement account coverage models, renewal forecasting frameworks, and customer health scoring that give the team a clear, repeatable playbook for managing their book of business.

• Drive expansion and advocacy. Partner with Sales to identify and convert expansion opportunities, and turn your most satisfied customers into active Pave champions , references, case studies, and pipeline contributors.

• Develop a scaled motion for the long-tail. Establish an efficient, low-touch coverage model for downmarket and pre-ICP customers that preserves retention without over-indexing resources.

• Champion the voice of the customer internally. Synthesize AM feedback, escalations, and product gaps into actionable input for R&D, ensuring the roadmap reflects what matters most to Pave's customer base.

• Partner cross-functionally. Serve as the primary CS stakeholder in Sales, Marketing, and R&D partnerships , from smooth handoffs at close, to sourcing customer stories for marketing, to representing CS in company-wide planning.

What You'll Bring

• 7+ years of post-sales experience in B2B SaaS, with at least 3 years in an AM leadership role owning a team and retention/expansion metrics.

• A demonstrated track record of improving NDR and GDR at a company with a comparable ACV and ARR profile , you've owned the number and hit it.

• Strong commercial instincts , you're comfortable leading renewal negotiations, navigating executive-level relationships, and coaching your team to do the same.

• Experience building and scaling AM processes from the ground up, including coverage models, health scoring, and forecasting , you don't just manage, you build.

• A proven ability to recruit, develop, and performance manage high-performing AM teams , you know how to raise the floor and the ceiling.

• Deep cross-functional credibility , you've worked closely with Sales, Product, and Marketing and know how to get things done across organizational lines.

• Strong communication and executive presence , you represent the customer at the leadership table and can hold your own in front of a VP or C-suite stakeholder, both internally and externally.

• Experience at a high-growth startup is strongly preferred , you're comfortable with ambiguity, can build in a fast-moving environment, and thrive without a fully-defined playbook.

Compensation, It's What We Do.

At Pave, we believe compensation should be as thoughtful as the people we hire. Your total rewards package includes meaningful equity, best-in-class medical, dental, and vision coverage, unlimited PTO, and region-specific benefits designed around your life , not just your role.

Targeted cash compensation for this role: $280,000 OTE

Benefits @ Pave

At Pave, growth isn't a perk , it's the point. As you develop, your role expands, your responsibilities deepen, and your compensation reflects the impact you're making.

What we offer:

• Your Health, Fully Covered: Comprehensive medical, dental, and vision coverage for you and your family, with a range of options designed to meet you where you are.

• Time That's Actually Yours: Flexible PTO and the freedom to work from anywhere in the world for up to a month , because life doesn't pause, and neither should you.

• Fuel for the Work: Lunch and dinner stipends plus fully stocked kitchens, so you can stay energized without thinking twice about it.

• Room to Keep Growing: A quarterly education stipend to invest in the skills and knowledge that matter most to you.

• Support When It Matters Most: Robust parental leave so you can be fully present for the moments that count.

• Getting Here, Made Easier: A commuter stipend to support the in-person collaboration that makes great work happen.

Life @ Pave

Founded in 2019 with a clear purpose and a team that has never wavered from it, Pave has grown into a global force in compensation management , giving thousands of companies the tools to take control, build confidence, and earn credibility in every pay decision they make. And we're just getting started. Headquartered in San Francisco's Financial District, with regional hubs in New York City's Flatiron District, Salt Lake City, Kraków (Poland), and the United Kingdom , wherever you're based, you'll find the same thing: people who genuinely care about the work, each other, and the customers that rely on Pave.

We run a hybrid culture that brings teams together in person on Monday, Tuesday, Thursday, and Friday , and every Friday, the whole company gathers for our Team Sync: breakfast, new hire welcomes, product updates, fireside chats, and yes, the occasional Kahoot. It's one of the things people notice when they join us , that we truly enjoy spending time together.

Our culture is shaped by five values we live every day:

• Be Intellectually Honest , Truth over comfort. We face reality clearly and speak directly, even when it's hard.

• Play to Win , We're not here to participate. We're here to be the #1 compensation platform in the world, and we act like it.

• Uphold the Pave Platinum Standard , We hold ourselves to the highest bar , for our customers, our data, and each other.

• One Team , We win and lose together. Titles don't drive decisions here , shared goals do.

• Hug of Jawn , Hard to define, impossible to miss. Ask your recruiter.

Our Vision: Unlock a labor market built on trust.

Our Mission: Build confidence in every compensation decision.

We build software that transforms how companies pay their people , and we believe the team behind that software deserves the same thoughtfulness. If you're ready to help shape the future of compensation, let's talk.