Description
As a Base Optimization Specialist at Airtable, you will conduct customer calls to diagnose structural and architectural issues in how customers have built their Airtable environments. You will assess data modeling, linked record strategy, automation design, interface configuration, and identify where the architecture is limiting the customer's outcomes.
You will restructure and rebuild the customer's environment, demonstrating better alternatives and reshaping how a customer's environment is built so it scales, performs, and unlocks capabilities they couldn't access before. You will frame every recommendation around business impact, connecting architectural decisions to the outcomes the customer's team cares about.
You will identify opportunities to expand how customers use the platform, including automation workflows, interfaces for different user personas, and AI capabilities where they add value to the restructured environment. You will surface patterns in which customers consistently outgrow their initial architecture and feed that signal back to product, engineering, and the broader support organisation.
You will stay current on platform evolution, particularly around AI capabilities, automation architecture, and integration patterns, so your recommendations reflect what the platform can do today.
To be successful in this role, you will be a builder with an optimisation mindset, looking at a messy database and seeing the clean architecture underneath it. You will understand relational data modelling and be able to restructure a customer's environment with purpose, not just tidiness.
You will have worked in a consultative, customer-facing technical role in B2B SaaS, whether that's solutions consulting, technical support, customer engineering, or similar. You will be comfortable leading a call, diagnosing a problem live, and walking a customer through the fix.
You will use AI in your own work to accelerate research, prototype solutions, and move faster through unfamiliar problems. You will be a clear communicator who can adjust their explanations to a non-technical or a highly technical stakeholder on why their single-table design is limiting them and what linked records would unlock, without making them feel like they built it wrong.
You will be naturally curious about how people build things and why they make the choices they do. You will ask good questions before you start recommending changes.
You will have experience with relational databases, automation logic, and workflow design. Familiarity with APIs, webhooks, and scripting is a plus.