Description
At Databricks, we are seeking a Delivery Partner Manager, Services to join our Professional Services team. As a Delivery Partner Manager, you will be responsible for overseeing the Databricks Delivery Partner Program, which aims to utilize close partnerships with key system integrators to effectively co-deliver Databricks services engagements.
Your primary responsibilities will include:
- Working with the Professional Services team to utilize Databricks delivery partners and accelerate customer project outcomes
- Building and developing Professional Services relationships with Global System Integrators (GSIs), Regional System Integrators (RSIs), and the regional Partner team to support bi-directional pipeline review and bi-directional engagements (subcontracting and advisory) for company priorities
- Building an RFP process to support Partner Selection for large, complex, multi-year, multi-phase migration deals
- Creating templates and scorecards to supplement partner selection with a data-driven approach
- Spearheading and leading efforts to incubate and ramp new partners with Gen AI capabilities
- Driving MBRs and QBRs with priority partners, and developing long-term roadmaps for PS Partner delivery priorities
- Developing scorecards and feedback loops to segment partners by focus areas, regions, and company priorities
- Driving delivery governance to ensure partner quality and delivery on Services-led and partner-supported implementations
- Supporting global programs to measure partner quality such as CSAT, Partner Survey, and program governance
- Leading programs that align with our PS & Partner strategy for Assurance and advisory services
- Working with our cross-functional channel teams to enable GSIs, RSIs, SIs on Assurance services, and support bi-weekly reviews and deal governance
- Supporting Partner IP efforts such as the creation of service delivery kits to better scale our ecosystem
- Liaising with Delivery Partner organizations to ensure personnel have the required level of training and certification to achieve Databricks projects in accordance with best practices
- Championing and providing thought leadership for specialization programs
- Implementing and leading programs to achieve requirements and exceed delivery quality
- Building and maintaining an effective onboarding process for partner resources ensuring effective utilization and quality of services across Databricks customer deliveries
- Working with the Databricks resource management team to oversee the pipeline planning process with each of the delivery partners, ensuring partner resource availability in a timely manner to support Databricks service opportunities
- Allocating and outsourcing of Projects to service partners
- Selecting the appropriate partner for the project and collaborating closely with them to ensure project success
- Working with our legal, people operations, and other cross-functional organizations to support bi-directional contractual negotiations
- Advocating for the Partner's needs internally, managing any escalations and issues on projects being delivered by partners
- Developing, implementing, and monitoring Key Performance Indicators for each Services partner
- Coaching, mentoring junior members of the team, and partner resources
We are looking for someone with extensive industry experience, including resource management and demand pipeline management, and a record of success in navigating and driving engagements with large IT organizations, with a focus on managed or professional service delivery. Experience managing partner or third-party organization enablement, including upskilling teams to provide delivery capabilities, is also highly desirable.
If you are a results-driven professional with excellent communication and interpersonal skills, and a passion for delivering high-quality services, we encourage you to apply for this exciting opportunity.