Description
We are seeking a Manager, Field Operations to join our team. As a key member of our organization, you will be responsible for the successful delivery of Exowatt modules at customer sites. This includes pre-contract site visits, support during contracting, coordinating permitting, delivery, startup, commissioning, and post-sale field service. You will serve as the primary Exowatt project point of contact for the customer from contract execution through site acceptance. You will also build and maintain the master deliverables matrix, schedule, and critical path for each deployment, and coordinate inputs from Engineering, Manufacturing, Supply Chain, Field Operations, and Commercial to keep the schedule live and credible. Additionally, you will lead the incident response for deployed modules requiring technical or field attention, and orchestrate the field response across internal engineering, service technicians, and third-party partners.
This is a manager-level role with significant cross-functional and customer-facing scope. You will operate at the intersection of customer, engineering, supply chain, and field operations. You will translate contract obligations into a credible execution plan, hold internal teams accountable to it, and represent Exowatt to the customer with clarity and confidence.
Key responsibilities include:
- Customer-facing project ownership
- Deliverables and schedule management
- On-site coordination and commissioning
- Product issue response and field service coordination
- Build out the Field Operations Function
Required experience includes eight to twelve years of program or project management experience delivering complex hardware deployments at customer sites, with a strong preference for energy or power infrastructure background. Direct, executive-grade customer-facing experience is also required, along with fluency with project management fundamentals and strong written and verbal communication skills.
Preferred experience includes an engineering background or equivalent technical fluency, experience standing up a deployments, delivery, or technical program management function at an earlier-stage hardware company, and familiarity with EPC, owner's engineer, and AHJ permitting workflows in U.S. jurisdictions.