Forward Deployed Enablement Engineer - Customer Success

A Forward Deployed Enablement Engineer is embedded with centralised customer success teams to maximise the outcomes of Palantir's deployed products and workflows across all commercial customers. This role balances high-level support responsibilities with the development of innovative tooling and infrastructure to scale customer enablement effectively.

Responsibilities:

• Respond to and triage incoming support requests from both internal and external teams.
• Provide guidance to customer engineers and unblock their workflows on Palantir's platform.
• Build with Foundry and AIP to enhance enablement operations and use creativity to solve novel problems that deliver more value to internal and external stakeholders.
• Collaborate with Product Development teams to tackle workflow problems, resolve product issues, and inform product improvements.
• Partner with Business teams to understand and meet customer needs.
• Participate in a 24/7 on-call rotation responsible for coordinating responses to critical customer-facing incidents.

What We Value:

• Ability to continuously learn and work independently, making decisions with minimal supervision.
• Excellent written and verbal communication skills, capable of interacting effectively with both technical and non-technical stakeholders.
• Strong creative problem-solving skills.
• Comfortable working in a rapidly changing environment with dynamic objectives and iteration with users.

What We Require:

• Background in Data Science, Computer Science, Engineering or STEM, or equivalent relevant practical experience in a technical or engineering role.

Additional Information:

• Life at Palantir: We want every Palantirian to achieve their best outcomes, that's why we celebrate individuals' strengths, skills, and interests, from your first interview to your long-term growth, rather than rely on traditional career ladders.
• Paying attention to the needs of our community enables us to optimize our opportunities to grow and helps ensure many pathways to success at Palantir.