Description
At Twilio, we're shaping the future of communications, empowering millions of developers and hundreds of thousands of businesses globally to build personalized customer experiences.
We are looking for an exceptional, senior-level Staff Product Designer (L4) to join our Channels UX team and serve as the core design leader for Twilio's Voice Products.
Responsibilities:
- Lead End-to-End Voice Design: Own the complete user journey for Twilio Voice products, translating sophisticated telecom abstractions into clean, logical, and delightful developer experiences.
- Drive Cross-Channel Coherence: Collaborate with design peers across Messaging and Email to build an omnichannel, channel-agnostic observability and configuration narrative inside One Console.
- Formulate Systems Architecture: Shape mental models, complex configuration wizards, and underlying information architectures.
- Design for Platform Interoperability: Partner closely with design peers across the Conversations and AI product teams to ensure Twilio Voice seamlessly integrates with advanced conversational tools and AI capabilities.
- Uphold Craft Excellence & Governance: Actively participate in, facilitate, and scale the UX Design Feedback Process.
- Partner Vertically and Horizontally: Establish a leadership-to-leadership operating model with Product Managers, Engineering Leads, and Architects.
Qualifications:
- 8+ years of professional product design experience specifically focused on highly technical software products, developer tools, infrastructure, or complex B2B/SaaS platforms.
- A strong, exhaustive portfolio demonstrating structural systems thinking, data-driven design decision-making, and deep individual product design craft.
- Proven cross-functional influence: Demonstrated success partnering directly with engineering and product leaders.
- Comfort with Ambiguity: A self-starter who thrives when thrown into highly complex, loosely-defined technical spaces.
- AI-Powered UX Mindset: Curious about AI-powered tools and workflows, and using emerging technologies thoughtfully.
Desired:
- Designed for Developers: Practical experience designing interfaces for technical builders.
- Real-Time Telemetry/Observability Experience: Prior background designing high-density data visualizations, live charts, error logging systems, or diagnostics dashboards.
- Direct Engineering Fluency: Experience utilizing modern code-modification or prototyping AI tools or familiarity safely contributing directly to front-end code repositories.
Location: This role will be remote, but is not eligible to be hired in certain locations.
Travel: You may be required to travel occasionally to participate in project, customer, partner or team in-person meetings.
What We Offer: Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more.
Compensation: The estimated pay ranges for this role are as follows:
- Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C.: $159,210-$176,900
- Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $168,570-$187,300
- Based in the San Francisco Bay area, California: $187,200-$208,000