Administrator – Hazardous Waste

We are seeking a highly organised and proactive Administrator to join our Hazardous Waste Site team at our Waterside business park in Cardiff. As a key support role, you will help keep our operation running efficiently by ensuring accurate administration, maintaining compliance records, and delivering excellent customer service.

Responsibilities:

• Confirm work undertaken daily to support revenue generation.
• Scan and upload site paperwork to the central system each day.
• Input data accurately to produce hazardous waste returns and maintain site compliance.
• Manage incoming telephone calls professionally, providing an excellent customer experience.
• Maintain site filing systems to company standards.
• Contact customers to confirm vehicle attendance appointments.
• Produce weekly, monthly, and quarterly reports to support operational and compliance requirements.
• Collaborate with Customer Service and Regional Operations teams to resolve queries and ensure information accuracy.
• Support the Site Manager with any other reasonable administrative duties as required.

Requirements:

• GCSEs (or equivalent) in Maths and English.
• Strong administration experience in a busy office environment.
• Proficiency in Microsoft Office, particularly Excel.
• Excellent organisational skills with the ability to prioritise workloads and meet deadlines.
• Strong communication skills, both written and verbal.
• Professional telephone manner with a customer-focused approach.
• High level of accuracy and attention to detail.
• Willingness to learn, develop, and adapt to business needs.

Benefits:

• Ongoing career development, training, and coaching.
• Competitive salary.
• Generous pension scheme.
• Retail and leisure discounts.
• Holiday and travel discounts.
• Life cover.