Customer Success Manager, DACH

We are seeking a Customer Success Manager to join our DACH team. As a Customer Success Manager, you will partner with our customers in taking what was established in the pre-sales command plan, and turning the customers' desired positive business outcomes into actionable objectives.

Key responsibilities include:

• Partner with our customers to define and achieve business outcomes
• Guide the customer on future adoption and ensure ongoing and ever-improving customer return-on-investment
• Act as the GitLab liaison for GitLab questions, issues, or escalations
• Own a book of assigned customers, with a focus on increasing adoption, ensuring retention and growth, and overall customer satisfaction

Requirements include:

• Understanding of Git and typical branching strategies
• Knowledge of software development lifecycle and development pipeline
• Understanding of continuous integration, continuous deployment, DevSecOps
• Prior experience in Customer Success or equivalent history of increasing satisfaction, adoption, and retention
• Experience partnering with customers to define and achieve business outcomes
• Familiarity working with customers of sizes relevant to the assigned segment
• Exceptional verbal, written, organizational, presentation, and communications skills
• Detailed oriented and analytical
• Strong team player but self-starter
• Project management experience & skills
• Strong technical, analytic, and problem-solving skills
• Alignment with our values, and willingness to work in accordance with those values
• Willingness to travel if needed and comply with the company's travel policy
• Fluent German