Description
We're building a dedicated Strategic Accounts team to own ElevenLabs' most important customer relationships in North America, and we're looking for a high-impact Strategic Account Executive to be among the first hires.
This is a named-account role with a focused portfolio. You'll drive new business and expansion inside complex enterprise organizations, building multi-threaded executive relationships and positioning yourself as a trusted advisor to senior stakeholders navigating real transformation - across customer experience, product, and operations.
These aren't transactional engagements. You'll architect custom solutions that combine our technology and services, collaborate cross-functionally to deliver measurable outcomes, and bring field intelligence directly into our product roadmap. You're not just executing a playbook - you're writing it.
In this role, you will:
- Own and grow a focused portfolio of strategic accounts, driving both net-new business and expansion
- Develop and execute multi-year account strategies across business units, geographies, and use cases
- Identify, scope, and close large, complex deals (multi-product, multi-region, custom solutions)
- Build deep, multi-threaded relationships across executive, product, engineering, and business stakeholders
- Act as a strategic advisor, educating on emerging trends and shaping customers’ long-term AI roadmap
- Partner cross-functionally with Solutions Engineering, Customer Success, and Partnerships to deliver and expand
- Translate patterns from bespoke deals into repeatable frameworks, offerings, and product insights
- Feed learnings from the field into the product roadmap and broader strategic sales playbook
- Drive creative outbound and high-touch engagement strategies (onsites, exec briefings, events)
Requirements:
- 6-10+ years of quota-carrying experience with a focus on strategic / enterprise accounts
- Proven track record of closing and expanding seven-figure+ deals within named accounts
- Experience leading complex, multi-threaded sales cycles across large organizations
- Strong ability to drive land-and-expand motions and long-term account growth
- Experience scoping consultative, custom deals that go beyond standard SKUs
- Technical fluency - able to engage product and engineering leaders on APIs, integrations, and architecture
- Executive presence with the ability to influence C-suite stakeholders and long-term strategy
- Track record of translating customer needs into product feedback and roadmap influence
- Creative, self-driven approach to outbound and pipeline generation
- Comfortable operating in a high-growth, ambiguous environment, building playbooks from scratch
- Willingness to travel for customer engagements (onsites, QBRs, executive meetings)
- Strong bias toward action, ownership, and leveraging AI in day-to-day workflows