Telesales Representative

We're building a world of health around every individual , shaping a more connected, convenient, and compassionate health experience.

Aetna, CVS Health is looking for top talent! The Telesales Representative is directly responsible for building a book of business via acquisition of new members using state-of-the-art lead generation platforms supported by real-time analytics.

Job Responsibilities

• Acquire new members via inbound and outbound calls
• Assess customer needs for products and services using insightful, probing questions, and demonstrate superior listening skills
• Service existing members and answer inquiries related to utilisation of their product, benefits, etc.
• Cross-sell ancillary products as well as other applicable products to existing members
• Retain existing members
• Maintain knowledge levels with respect to CMS and states regulations
• Multitask and effectively use computers while interacting with prospects and members via phone
• Ensure relevant information is captured in the Customer Relationship Management system (CRM)

Accountabilities

• Meet sales goals, conversion rates, and cross-sell rates for acquisition of new members as outlined in the annual performance plan
• Contact prospective members within the time limit outlined in the annual performance plan
• Achieve the member retention rate as outlined in the annual performance plan
• Ensure highest levels of member satisfaction as measured by various member surveys and member retention rate
• Develop expert-level understanding of products, services, and processes offered by the company
• Pass required certifications, including:

+ American Health Insurance Plans (AHIP) + Continued Education (CE's) + Product Certification + Required Security and Compliance + Client/Carrier Certifications + Any required CMS Certifications

Required Qualifications

• 4-year college degree or 1 to 2 years' experience selling multiple Medicare products (i.e., Medicare Advantage, Medicare Supplement)
• Life & Health insurance license is not required to be employed, but must be obtained within 2 attempts and/or 60 days from the employment start date
• Active use of computer for daily job activities
• Ability to multitask while talking on the phone
• Excellent communication and listening skills
• Self-starter with positive attitude and ability to control emotions when dealing with unhappy customers
• Adaptable to high-pressure, achievement-oriented environment
• Drive to build, manage, and grow a book of business and become a successful entrepreneur
• High level of computer proficiency, including Microsoft Office package
• Ability to quickly perform basic mathematical operations without a calculator

Benefits

This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.