Sr Program Manager

PayPal, Inc. seeks Sr Program Manager in New York, NY.

This job manages multiple projects, ensuring alignment with organisational goals and delivering strategic initiatives successfully.

Job Duties:

Lead the design, development, and implementation of intelligent, AI-driven software applications and features across PayPal’s digital ecosystem, delivering seamless and frictionless customer experiences. Leverage real-time data, behavioural analytics, and AI-driven decision-making to improve engagement, retention, and conversion. Build scalable, personalised application features that deliver real-time personalisation capabilities that adapt dynamically to user context. Architect cloud-native, scalable systems that balance performance, reliability, and security while enabling rapid experimentation and innovation. Drive the adoption of personalisation frameworks and tools across teams, enabling consistency, reliability, and faster product integration. Establish and execute the long-term technical strategy for the personalisation platform, ensuring alignment with company-wide goals and customer-first principles. Anticipate and capitalise on emerging trends in personalisation, recommendation systems, and agentic AI to maintain a competitive advantage. Make technical decisions affecting multiple teams, crossing organisational boundaries. Develop automated tests and deliver high-quality software code to production within a short development cycle in the continuous integration and delivery environment. Partner with product management to ideate solutions to business problems. Partial telecommuting permitted from within a commutable distance.

Additional Responsibilities & Preferred Qualifications:

Minimum Requirements: Bachelor’s degree, or foreign equivalent, in Business Management, Project Management, or a closely related field plus 8 years of progressively responsible experience in the job offered or a related occupation.

Special Skill Requirements:

• Experience delivering enterprise-level strategic programs in complex matrixed organisations (8 years)
• Experience managing large-scale cross-functional initiatives with multiple stakeholder groups (8 years)
• Experience developing and implementing program governance frameworks and operating models (5 years)
• Experience managing program risks, issues, dependencies, and mitigation plans (5 years)
• Experience leading enterprise planning, execution, and resource management processes (5 years)
• Experience developing executive-level program reporting and status communications (5 years)
• Experience facilitating governance forums, steering committees, and executive decision-making processes (5 years)
• Experience managing organisational transformation or change initiatives (5 years)
• Experience using Agile, Waterfall, or hybrid program management methodologies (5 years)
• Experience delivering programs within regulated industries, including financial services, banking, healthcare, or pharmaceutical environments (5 years)

Benefits:

At PayPal, we’re committed to building an equitable and inclusive global economy. We offer comprehensive, choice-based programs to support all aspects of personal wellbeing,physical, emotional, and financial,delivering meaningful value where it matters most. We strive to create a flexible, balanced work culture with a holistic approach to benefits, including generous paid time off, healthcare coverage for you and your family, and resources to create financial security and support your mental health.