Renewals Program Manager - Splunk (Remote)

Job Summary

As a Renewals Program Manager - Splunk (Remote), you will lead strategic and operational programs that advance renewals performance, drive recurring revenue growth, and improve customer retention across Splunk and Cisco.

Your Impact:

• Translate business strategy into actionable program roadmaps, aligning cross-functional teams around shared priorities, measurable outcomes, and scalable execution.
• Leverage data, analytics, and AI-enabled insights to improve forecasting, identify renewal risks and opportunities, optimize processes, and inform strategic decision-making.
• Establish program governance, performance metrics, and accountability frameworks to drive visibility, manage dependencies, and mitigate risks across complex initiatives.
• Partner with senior leaders and cross-functional stakeholders to streamline renewals operations, enable process integration, and deliver continuous improvements that enhance business performance and customer outcomes.

Minimum Qualifications:

• 5+ years of related experience.

Preferred Qualifications:

• Experience in software renewals, SaaS subscription management, customer retention, or recurring revenue business models.
• Ability to lead complex, cross-functional programs across Sales, Renewals, Finance, Operations, Customer Success, and Product teams.
• Experience developing and optimizing renewals processes, improving renewal rates, reducing churn, and driving recurring revenue growth.
• Analytical skills with experience using data, dashboards, and forecasting models to monitor program performance, identify risks, and inform strategic decisions.
• Experience defining and tracking KPIs, including renewal rates, gross and net revenue retention (GRR/NRR), forecast accuracy, and operational efficiency.
• Ability to translate strategic business objectives into actionable program roadmaps, measurable outcomes, and scalable operating models.
• Experience with CRM, sales operations, and renewals tools, such as Salesforce, Clari, or similar platforms.
• PMP, CPMAI and Lean Six Sigma certifications.

Benefits:

• Medical, dental and vision insurance
• 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• Paid time away (10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees)
• Flexible vacation time off program
• Sick time off
• Additional paid time away may be requested to deal with critical or emergency issues for family members
• Optional 10 paid days per full calendar year to volunteer

Salary Information:

The starting salary range posted for this position is $135,400.00 to $171,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.