Sr. Manager, Program Management

We’re building a world of health around every individual , shaping a more connected, convenient and compassionate health experience.

The Sr. Manager, Program Management will lead and coordinate complex, multi-workstream transformation and operational programs across the organization. This role partners closely with business, project, product, technology, and operational stakeholders to translate strategic objectives into an integrated program roadmap; align interdependent projects and workstreams; manage program-level milestones, dependencies, risks, decisions, governance, and benefits; and provide executive-ready visibility into progress and outcomes.

Responsibilities

Program Leadership & Integrated Planning

• Lead complex programs composed of multiple interdependent projects and workstreams from definition and planning through implementation and stabilization.
• Build and maintain an integrated program roadmap that connects project plans, milestones, critical dependencies, decision points, delivery sequencing, and outcome targets.
• Coordinate project and workstream leaders to ensure scope, timing, resources, readiness, and deliverables remain aligned to program objectives and leadership priorities.
• Identify cross-project barriers and tradeoffs, drive issue resolution and escalation, and facilitate decisions required to maintain program momentum.
• Apply consistent program management standards and operating practices across participating workstreams while allowing appropriate project-level execution flexibility.

Program Governance, Risk, and Delivery Visibility

• Establish and manage program governance, decision forums, escalation paths, and operating cadences across interdependent workstreams.
• Maintain program-level RAID management, with emphasis on systemic risks, cross-project dependencies, decision needs, and impacts to overall outcomes.
• Monitor program health using integrated milestones, performance indicators, and outcome measures; identify trends, gaps, and corrective actions.
• Synthesize program status, risks, interdependencies, decisions, and outcome signals into concise, decision-useful executive reporting.
• Ensure consistent reporting and transparent visibility across the program for senior leadership and governance forums.

Executive Reporting and Stakeholder Alignment

• Develop executive-ready updates that connect project and workstream activity to program objectives, strategic priorities, and anticipated business outcomes.
• Partner with program sponsors, project leaders, and functional leaders to align priorities, scope, timing, decisions, and delivery risks across the program.
• Facilitate cross-functional discussions involving business, product, technology, and operations to resolve competing priorities and maintain alignment.
• Present program health, cross-project dependencies, key decisions, risks, mitigation strategies, and outcomes to senior leaders and governance forums.
• Influence stakeholders without direct authority and create shared accountability for program commitments.

Implementation Readiness and Cross-Functional Execution

• Coordinate integrated implementation readiness across projects and workstreams, including readiness criteria, handoffs, release/go-live dependencies, and stabilization needs.
• Partner with operational and technical teams to align major milestones and ensure implementation sequencing supports end-to-end program outcomes.
• Oversee program-level issue triage, dependency management, and readiness planning for major releases or implementation events.
• Define and track program outcomes, value measures, and benefits realization in partnership with business owners; surface variances and actions needed to protect expected value.

Required Qualifications:

• Ability to travel to our Hartford, CT location 3x per week.
• 8-10 years of experience in project management, program management, PMO, or a related field with increasing responsibility in complex, cross-functional programs.
• PMP, PgMP, or related certification.
• Demonstrated experience leading programs made up of multiple interdependent projects or workstreams from planning through implementation and stabilization.
• Experience developing integrated program roadmaps and managing cross-project milestones, dependencies, risks, decisions, delivery sequencing, and outcome measures.
• Experience establishing or supporting program governance, executive reporting, escalation, and leadership decision-making.

Technical & Process Skills:

• Experience creating executive-facing program materials, integrated reporting, dashboards, decision papers, and strategic summaries for senior leadership.
• Experience translating ambiguous or emerging business needs into program structures, governance, scalable tools, operating approaches, and execution practices.
• Experience coordinating across business, project, product, technology, and operational stakeholders to align interdependent work and outcomes.
• Experience identifying systemic delivery gaps, cross-project dependencies, and program risks; surfacing them early and driving resolution or escalation.
• Experience defining and tracking program outcomes, value measures, benefits, or other indicators of realization.
• Strong analytical, organizational, strategic planning, and problem-solving skills.
• Extensive experience delivering projects using Agile, Waterfall, and Hybrid project management methodologies.
• Proven experience utilizing project management and work management tools such as Microsoft Project (MPP), Jira, Asana, Smartsheet, Monday.com, and other comparable platforms.
• Advanced proficiency with the Microsoft Office Suite, including Excel, PowerPoint, Word, and Teams.
• Experience with collaboration, facilitation, and digital whiteboarding tools such as Miro, Mural, Microsoft Whiteboard, or similar platforms.

Leadership & Soft Skills:

• Strong systems thinking and business acumen, with the ability to connect interdependent operational and technical work to broader business outcomes.
• Demonstrated ability to influence cross-functional leaders, resolve competing priorities, and drive alignment and accountability without direct authority.
• Exceptional verbal and written communication skills, including executive synthesis, strategic framing, facilitation, and decision support.
• Ability to navigate ambiguity, structure complex programs, and establish clarity across multiple projects, stakeholders, and priorities.
• Ability to represent program health, decisions, risks, and outcomes in senior leadership and governance settings with clear communication and sound judgment.

Benefits: This full-time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well-being of colleagues and their families. The benefits for this position include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources, based on eligibility.

Pay Range: $82,940.00 - $182,549.00