Program Manager, Adoption and Advocacy

We are seeking a Program Manager, Adoption and Advocacy to join our team. As a Program Manager, you will play a critical role in driving the adoption of our products and services across various teams and business units.

Key Responsibilities:

• Run post-launch follow-through on assigned platforms at the team level, including team onboarding sessions, use-case spotlights, and re-engagement of colleagues who have stopped using the product
• Feed the group's adoption metrics from every program, including participation, activation, 30-day active use, and sentiment for each cohort, business unit, and team
• Use metrics to choose the next action, adjusting the program as needed to improve adoption
• Help recruit, onboard, and maintain the Enterprise Colleague Advisory Community panel as a primary source of beta and pilot participants
• Build and run communities of practice and champion groups to keep adoption going after launch
• Collect colleague stories, quotes, and use cases from these groups for comms, training, and leadership materials

Requirements:

• Bachelor's degree with at least 4 years of experience; OR a master's degree with at least 2 years of experience; OR a PhD with 0+ years of experience; OR an associate's degree with at least 8 years of experience; OR a high school diploma, or equivalent, with at least 10 years of relevant experience
• Relevant experience in product adoption, internal communications, change management, digital learning, program coordination, or a related field
• Experience delivering pilots, betas, early-access, or cross-functional programs end-to-end within a defined plan
• Hands-on content production skills, able to write, build, and ship participant and colleague-facing assets without an agency
• Working fluency with usage and engagement data, able to read a funnel, build a simple dashboard view, and explain what it means to non-analysts
• Clear, plain written and spoken English; able to present findings and recommendations to managers and directors
• Able to manage several concurrent workstreams and reprioritize as program timelines change
• Daily user of generative AI tools in own work

Preferred Requirements:

• Ran a beta, early-access, or pilot program for an enterprise software or AI product, including participant recruitment, mission or task design, and analysis of what participants actually did in the product
• Experience driving adoption of enterprise AI tools inside a large, matrixed organization, with evidence of what moved usage
• Experience recruiting and maintaining a research or advisory panel, champion network, or community of practice
• Applied knowledge of behavioral science or lifecycle marketing as it relates to habit formation
• Comfort building lightweight tools, trackers, or prototypes with AI-assisted development to support program delivery
• Pharmaceutical or other regulated-industry experience

What We Offer:

• Competitive salary ranging from $99,200.00 to $165,400.00 per year
• Comprehensive benefits package, including 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits
• Opportunity to work in a dynamic and fast-paced environment with a talented team

Work Location:

• Hybrid work arrangement with occasional travel (approximately 10%) for colleague events and team working sessions