Ocean Import Customer Service Agent

Join Expeditors as an Ocean Import Customer Service Agent, ensuring timely and accurate movement of freight and information while providing exceptional customer service.

Scope of Position: You will be responsible for smooth and timely freight process flow, accurate data entry, tracking and tracing ocean import files, and sending documents to customers or brokers for customs purposes.

Major Duties and Responsibilities:

• Ensure smooth and timely freight process flow
• Accurate and timely data entry into operational systems
• Track and trace ocean import files
• Send documents to customers or brokers for customs purposes
• Provide exceptional customer service interactions with customers
• Contribute to maintaining good relationships with suppliers
• Meet compliance regulations and internal procedures
• Understand department process flow and look for best practices to improve operational efficiency and productivity
• Meet KPI standards and adhere to company procedures
• Communicate effectively with internal and external stakeholders
• Escalate problems to management when necessary
• Promote compliance with company policies and regulations
• Meet company standards of 52 hours training per year
• Attend mandatory training classes when required

Qualifications:

• High school degree or equivalent required
• Fluent in English, both written and verbal
• Ability to work overtime and commute to Hawthorne, CA and Carson, CA
• Comfortable with numbers and basic mathematical skills
• Comfortable working in a professional business environment

Desired Qualifications:

• Associate's or undergraduate degree preferred
• Good computer skills (Word, Excel, PowerPoint)
• Ability to multi-task and prioritize tasks
• Strong organizational and analytical skills
• Effective interpersonal and communication skills

Benefits:

• Paid vacation, holiday, and sick time
• Health plan: medical, prescription drug, dental, and vision
• Life and long-term disability insurance
• 401(k) retirement savings plan
• Employee stock purchase plan
• Training and personnel development program