Description
As a Customer Service Agent - Domestic Transportation, you will promote outstanding coordination capabilities while connecting with providers and ensuring timely and accurate pickup, customs clearance, and delivery of freight, to meet customer standards and requirements.
Responsibilities:
- Ensure smooth and timely freight process flow
- Ensure accurate and timely data entry into the operational system
- Track and trace TRANSCON files and reporting
- Use export TRANSCON Workflow on a daily basis
- Ensure accurate and timely client and vendor billing
- Ensure delivery of freight and timely clearance when applicable
- Interact with customers in arranging their TRANSCON shipments, meeting customer service standards
- Contribute to maintaining good relationships with suppliers
- Always meet compliance with regulations internal and external in accordance with government regulations
- Understand department process flow and look for best practices to improve operational efficiency and productivity
- Ensure all customers' standard operating procedures are in place and updated in the DLSOPs
- Meet KPI standards in accordance with the Company's procedures
- Network communications, timely responses to emails and requests (internal and external)
- Escalation of problems to Management when necessary
- Promote compliance in diligently following all company policies and regulations and performing the task at hand with outstanding integrity and pride
Qualifications:
- Global logistics industry knowledge (preferred)
- Minimum 5 years related experience and/or training; or equivalent combination of education and experience (preferred)
- Excellent computer skills (e.g., MS Excel, MS Word)
- Problem-solving skills
- Teamwork knowledge
- Fluent in English (preferred)
What we expect from you:
- Exceptional Customer Service
- Job Execution
- Reliability
- Collaboration
- Communication
- Culture
- Personal Growth and Development
- Timely and Accurate Shipment Processing
- Timely and Accurate Data Entry
- Timely and Accurate Billing and Accounting
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