Description
As an Agent - Air Export Customer Service at Expeditors, you will play a crucial role in processing shipments, communicating with overseas branches, and providing professional answers to customer inquiries.
Responsibilities:
- Process shipments according to company policy and customer SOP
- Communicate with overseas branches as a team
- Provide timely and professional answers to customer inquiries
- Maintain system records
- Assist other team members to achieve organizational goals
- Convey special requests to service providers to fulfill customer SOP
- Check against service provider billing invoices
Qualifications:
- Bachelor's degree from college/university or equivalent
- Proficiency in Mandarin and English
- Familiarity with Microsoft Office and Visio
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