Description
We take care of our employees, and they take care of our customers! Become a member of a global community!
The international logistics industry relies on Expeditors to manage global supply chains. At the heart of our organisation is professionalism, leadership, and a friendly environment that fosters innovation and customer service.
As an Ocean Customer Service Agent, you will ensure the timely and accurate movement of freight and information while providing exceptional customer service within the Ocean Department.
Major duties and responsibilities include:
- Understanding department processes to identify best practices for improving operational efficiency and productivity
- Communicating effectively with overseas teams and responding promptly to emails and requests
- Escalating problems to management when necessary
- Maintaining accurate and timely billing records
- Developing self and adhering to procedure and productivity standards
- Building strong relationships with customers and vendors
Qualifications:
- Bachelor's degree preferred
- 6 months of experience in Ocean Import
- Effective interpersonal skills
- Good computer skills (Excel, Word, PowerPoint)
- Attention to detail
- Fluency in English
Reporting Structure: Ocean Lead Agent, Supervisor, and Manager
Benefits:
- Paid vacation, holiday, and sick time
- Health plan: medical
- Life insurance
- Employee stock purchase plan
- Training and personnel development program
- Growth opportunities within the company
- Employee referral program bonus
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