Description
As a Distribution Customer Service Agent at Expeditors, you will play a crucial role in identifying and understanding customer supply chain needs.
Your major duties and responsibilities will include:
- Creating and processing shipping and receiving documentation
- Processing inventory moves
- Assisting with clerical duties, including reception and security
- Timely and accurately creating all cargo-related reports and sending them to customers
- Confirming daily loads are on schedule
- Liaising with service providers to get updates on cargo handling, delivery, and distribution
- Keying all related data into the company's system
- Supporting other product teams in operations tasks as required
- Assisting the warehouse team with personnel and manifest documentation as needed
- Providing excellent customer service at all times
To qualify for this role, you will need:
- Six months to one year of related experience and/or training, or an equivalent combination of education and experience
- Previous customer service and/or warehouse experience
- A history of excellent attendance practices
- Proven ability to work as part of a team under high pressure and tight deadlines
- Willingness to put in extra hours as required
- Strong organizational and problem-solving skills
- Proficiency with various software applications, preferably with a base knowledge of inventory control
Expeditors offers excellent benefits, including paid vacation, holiday, and sick time, health plans, life and long-term disability insurance, a 401(k) retirement savings plan, and an employee stock purchase plan.
The company fosters a culture of promoting from within and offers unlimited growth potential and training opportunities.
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