Description
As a Customer Service Agent at Expeditors, you will play a critical role in ensuring smooth and timely shipment processes, providing proactive and clear communication to internal and external customers, and driving customer relationships to exceed expectations.
Responsibilities include:
- Ensuring accurate and timely data entry into operational systems
- Tracking and tracing shipments
- Providing exceptional customer service to external and internal customers
- Communicating with domestic customers and their offices
- Preparing and processing documentation
- Complying with U.S. regulations and company policies
- Updating shipment information in Expeditors systems
- Reviewing documents for compliance
- Invoicing customers accurately and timely for provided services
Requirements:
- Warehouse/distribution center experience
- Customer service experience
- Fluent in English
- Authorized to work in the United States
- STA Clearance
- Fully proficient with various software applications (MS Office, Lotus Notes)
- Typing speed of 30 wpm and 10-key by touch
- DG Certification Required
- General Airline/Logistics Knowledge
Shift: Thursday – Monday, 6pm to 3am
Benefits:
- Paid Vacation
- Holidays (10)
- Flexible Days (2)
- Paid Sick Time
- 401(k) Retirement Savings Plan with employer match
- Employee Stock Purchase Plan (ESPP)
- Medical, Prescription Drug, Dental & Vision Coverage
- Health Savings Account (HSA)
- Life and Disability Insurance
- Paid Parental Leave
- Dependent Care Flexible Spending Account (DC FSA)
- Commuter Benefit
- Employee Assistance Program (EAP)
- Learning & Development Program
- Educational Assistance and Reimbursement
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