HR Customer Experience Advisor (German or Dutch speaking)

This role will be responsible for supporting the Customer Experience job, which includes handling all Employee and Line Manager queries, working through SNOW, triaging of all tickets flowing through Workday for other First Point Team members, and performing various tasks scoped as Customer Experience activities.

Responsibilities:

• Handle customer experience center end-to-end activities
• Review every single ticket received and triage activities according to the Responsible Matrix for Bangalore and Budapest centers
• Ensure all service requests are reviewed, including WD tasks and managing employee queries outside Global Process delivery of Onboarding, including Movers and Offboarding
• Accompany all phone calls with a standard script, including opening and closing, and track call metrics
• Measure agency occupancy in terms of number of calls, emails, and chats answered, and Average Handling time
• Ensure all allocated tasks of all HR processes and markets are fully handled end-to-end to ensure a seamless experience

Requirements:

• Previous experience in handling HR Contact Centre or any Service Delivery center support
• Fluency in verbal and written English and Hungarian
• Strong German or Dutch language knowledge
• Previous experience using Microsoft Office applications to an advanced level, including Excel and Word
• Previous experience using cloud-based HR, EIC, or SAP HR applications and systems desirable

Benefits:

• Unique Family Leave opportunity
• Work with people from all over the world
• Deal with a world-class brand portfolio
• Wide variety of thematic events and after-work activities organized by employee communities
• Product Allowance to purchase company products from the staff shop
• Gym and Rooftop Bar