HR Customer Experience Advisor - French speaking

This role will be responsible for supporting the Customer Experience job, which includes handling all Employee and Line Manager queries, working through SNOW, triaging of all tickets flowing through Workday for other First Point Team members, and performing various tasks scoped as Customer Experience activities.

Responsibilities

• Handle customer experience center end-to-end activities
• Review every single ticket received and triage activities according to the Responsible Matrix for Budapest center
• Ensure all service requests are reviewed, including WD tasks and managing employee queries outside Global Process delivery of Onboarding, Offboarding
• Accompany all phone calls with a standard script, track call metrics, and measure agency occupancy
• Ensure all allocated tasks of all HR processes and markets are fully handled end-to-end to ensure a seamless experience

Requirements

• Previous experience in handling HR Contact Centre or any Service Delivery center support
• Fluency in verbal and written English
• Strong French language knowledge, Portuguese language knowledge is an advantage
• Previous experience using Microsoft Office applications to an advanced level, including Excel and Word
• Previous experience using cloud-based HR, EIC or SAP HR applications and systems is desirable

What We Offer

• Competitive Rewards and Benefits package
• Flexibility to manage your wellbeing and balance your priorities
• Opportunity to contribute, make an impact, and play your part in making life's moments mean a little more