Global Head of Razer.com

Join Razer's global mission to revolutionize gaming.

As the Global Head of Razer.com, you will lead Razer's global direct-to-consumer e-commerce / online business, owning Razer.com P&L and leading the team to deliver a premium shopping experience, driving revenue growth, profitability, and customer lifetime value.

Responsibilities:

• Commercial P&L Ownership: Own the global P&L for Razer.com, driving revenue growth, margin, and profitability.
• Digital Commerce Leadership: Lead and develop the global Razer.com team across merchandising, digital marketing, CRM, sales operations, web platform operations, site UX/UI, and analytics.
• Consumer Shopping Experience: Grow traffic and conversion, delivering a best-in-class shopping experience.
• Brand Consistency: Partner with Global Marketing to ensure consistent brand experience across Razer's digital channels.
• Customer Growth Strategies: Develop and execute customer acquisition, retention, and lifetime-value strategies.
• Regional Alignment: Work with regional sales and marketing leaders to localize the experience.
• Product Feedback: Share customer and performance insights with product and business leaders.
• Order Fulfilment and Operations: Own end-to-end order operations, including order management, warehousing, and logistics.
• Inventory and Demand Planning: Partner with Supply Chain and Product teams on demand forecasting and stock allocation.
• Platform and Technology Roadmap: Own the Razer.com platform and technology roadmap.
• Experimentation and Personalization: Drive a culture of continuous testing and conversion rate optimization.
• Loyalty and Ecosystem Integration: Integrate Razer.com with Razer's account, loyalty, and rewards ecosystem.
• Compliance and Governance: Ensure Razer.com complies with data privacy, consumer protection, tax/VAT, and accessibility requirements.
• Budget and Vendor Management: Manage the Razer.com marketing and technology budgets.
• Team Leadership and Talent Development: Build a high-performing team culture.

Pre-Requisites:

• Bachelor's degree in Business, Marketing, or a related field; MBA preferred.
• 12+ years of e-commerce or digital commerce experience, including 5+ years leading large teams.
• Proven P&L ownership of a direct-to-consumer or e-commerce business.
• Experience in consumer electronics, preferably gaming peripherals.
• Strong grasp of the e-commerce technology stack.
• Proven experience running international e-commerce operations.
• Track record in experimentation, conversion rate optimization, and applying AI to personalization.
• Data-driven decision maker.
• Experience working across global and regional teams.
• Strong stakeholder management skills.
• Excellent leadership, communication, and interpersonal skills.
• Passion for gaming and the Razer community is a strong advantage.
• Ability to travel up to 25% of the time.