Description
We're seeking an Agent-Air Export Customer Service to join our team in Bangkok. As part of Expeditors, a leading global supply chain management company, you will play a critical role in providing exceptional customer service and support.
Responsibilities:
- Take orders and arrange freight and document pick-ups
- Distribute pick-up and document instructions to relevant teams
- Review, check, and verify air export documents
- Follow export-handling procedures established by management
- Handle daily customer service operations, including order receiving, follow-ups, and report preparation
- Track shipments and advise customers and offices on discrepancies
- Communicate with overseas offices, vendors, and customers on shipment inquiries and complaints
- Achieve company quality system goals, such as IO, OPS, training hours, and Excel
- Take on additional assignments as required
Qualifications:
- University graduate with minimum 1 year's relevant experience
- Ability to work under pressure and within time frames
- Good communication skills in English
- Chinese speaking is preferred
- Proficient in MS Office
Benefits:
- Paid vacation and holidays
- Group medical, life, and accident insurance
- Employee stock purchase plan
- Training and personnel development program
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