Brokerage Agent, Post Entry

We're seeking a Brokerage Agent, Post Entry to join our team in Nuevo Laredo, TAMAULIPAS, Mexico.

As a Brokerage Agent, Post Entry, you will play a critical role in ensuring the smooth operation of our logistics processes. You will be responsible for monitoring key metrics, including employee satisfaction, training completion, and operational effectiveness.

Key Responsibilities:

• Serve as a role model and teach our company culture, mission, and objectives
• Follow the 10 Critical Success Factors
• Contribute to building a functional and healthy work environment, promoting teamwork and cohesion in the department
• Comply with the Dress Code Policy
• Complete required training and development programs
• Understand and comply with company controls, policies, procedures, and processes
• Ensure accurate and timely client billing
• Participate in meetings and use company systems and tools effectively
• Respond to emails in a timely and professional manner
• Meet KPI standards and contribute to operational effectiveness
• Participate in customs compliance training and stay up-to-date on changes in customs laws and regulations
• Escalate issues to leads, supervisors, or managers as needed

Health and Safety:

• Report any unsafe conditions or incidents to the Health and Safety Representative

Financial:

• Monitor shipments to ensure timely and accurate billing
• Work to prevent monetary losses

Requirements:

• Bachelor's degree in Commerce or equivalent education and/or experience
• 2 years of experience in customs
• 1 year of experience in Special Operations (e.g., regime changes, virtualizations, regularizations)
• Excellent communication and interpersonal skills
• Proactive and detail-oriented with strong time management skills
• Ability to work under pressure and as part of a team
• Basic computer skills and ability to learn new programs and tools