Brokerage Agent, Imports & Exports / Ejecutivo de Cuenta, Importacion y Exportacion

We're seeking a Brokerage Agent, Imports & Exports to join our team in Nuevo Laredo, TAMAULIPAS, Mexico. As a Brokerage Agent, you will play a critical role in ensuring operational excellence, productivity, technical expertise, excellent customer service, and efficient management.

Job Summary At Expeditors, we're not just in the shipping business; we're in the information business. With a global presence and a unified system, we provide innovative, customer service-based logistics solutions.

Key Performance Indicators (KPIs) You will monitor the following KPIs to achieve expected results:

• Operational Effectiveness
• Product Audit Results (OPA) – Consistent performance at the highest level
• Timely execution:
• DXR created within 1 hour of real DXR (email)
• ECS: within 6 hours after DXR event
• DXS: within 2 hours after ECS event
• IRA: within 24 hours after TSC or RLS
• BWS – within 24 hours after RLS

General Responsibilities

• Be an example and teach our Culture, Mission, and Objectives
• Follow the 10 Critical Success Factors
• Contribute to building a functional relationship and healthy work environment, promoting teamwork and cohesion in the department
• Complete 52 hours of annual training (4.33 hours per month) and required training on time
• Take ownership of your development; prepare, track, and execute your personal development goals

Operations / Key Responsibilities

• Comply with company controls, policies, procedures, and processes
• Properly use all Expeditors systems and tools
• Maintain high compliance levels with all applicable customer requirements
• Meet KPI standards according to Company Procedures (OPS)
• Contribute to operational effectiveness and meet District Excellence metrics
• Process entries accurately and timely with correct codes, tracking types, and events
• Ensure accurate and timely client billing
• Understand and meet Customer SOP expectations
• Verify that all client legal documents are up-to-date
• Actively participate in meetings when necessary
• Respond to emails professionally and in a timely manner
• Escalate issues to Lead, Supervisor, or Operations Manager when necessary

Finance

• Comply with all company policies, including credit policy
• Monitor references for accurate and timely invoicing
• Constantly monitor and work to avoid monetary losses

Health and Safety

• Report any unsafe conditions or incidents to the Health and Safety Representative immediately

Qualifications

• Education: Bachelor's degree in Mexican Customs (preferred) / Foreign Trade or equivalent education and experience
• Experience in Mexican customs clearance (preferred)
• Knowledge of customs clearance functions (preferred)
• Customer satisfaction-oriented
• Good interpersonal and communication skills, ability to communicate in writing and orally
• Develop and maintain professional relationships with clients, service providers, and employees
• Time management and attention to detail
• Ability to complete work within standard procedures, processes, and office policies
• Proactive personality
• Basic computer skills and ability to learn new programs and tools, including Microsoft Office applications
• Fluency in English (60%) and Spanish