Description
We're seeking a Brokerage Agent, Exports to join our team in Nuevo Laredo, TAMAULIPAS, Mexico. As a Brokerage Agent, you will play a critical role in ensuring operational excellence, productivity, technical expertise, excellent customer service, and efficient management.
Key Performance Indicators You will be responsible for monitoring the following metrics to achieve expected results:
- Employee satisfaction
- Completing 52 hours of training per year (4.33 hours per month)
- Completing all mandatory training on time
- Operational effectiveness
- Product Audit (OPA) results – consistent high-level performance
- Creating DXR within 1 hour of current DXR (email)
- ECS – within 6 hours after DXR event
- DXS – within 2 hours after ECS event
- ARI – within 24 hours after RLS
General Responsibilities
- Be an example and teach our culture, mission, and objectives
- Follow the 10 Critical Success Factors
- Contribute to building a functional relationship and healthy work environment, promoting teamwork and departmental cohesion
- Comply with the Dress Code Policy
- Complete the New Hire and Billing Certification curriculum
- Take ownership of your development, prepare, track, and execute your personal development goals
Operations
- Comply with company controls, policies, procedures, and processes, including credit policy
- Understand and ensure compliance with Billing SOP expectations, updating it when necessary
- Participate in meetings when required
- Ensure accurate and timely capture of entries with applicable codes, tracking types, and events
- Ensure accurate and timely client billing
- Use Expeditors systems and tools effectively
- Respond to emails professionally and within 1 hour
- Maintain high compliance levels for all applicable client requirements
- Meet KPI standards according to company procedures (OPS)
- Contribute to operational effectiveness and meet District Excellence metrics
- Escalate issues to Lead, Supervisor, or Operations Manager when necessary
Health and Safety
- Report any unsafe conditions or incidents to the Health and Safety Representative immediately
Finance
- Monitor timely and accurate shipment billing
- Monitor correct and timely reference billing
- Constantly monitor and work to avoid monetary losses
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