Agent/ Lead Agent - Customs Brokerage

We are seeking an Agent/Lead Agent – Customs Brokerage to join our team in Ho Chi Minh City.

As a key member of our Customs Brokerage team, you will support customers in preparing and declaring customs entries for inbound and outbound customs clearance.

Responsibilities:

• Support team working with customers to prepare and declare customs entries for inbound and outbound customs clearance.
• Support team in customs entry filing, physical inspection, and customs liquidation at terminals.
• Monitor operational aspects of the Customs Brokerage department, ensuring internal metrics, external KPIs, and process standards are met.
• Set standards for outstanding customer service, meeting client expectations according to KPIs outlined in Standard Operating Procedures (SOP).
• Distribute customer-specific reports as per SOP.
• Foster a culture of constant improvement.
• Review targeted customs entry declarations for accuracy.
• Represent the local Customs Brokerage team in dealings with Vietnamese Customs Authorities.
• Respond to inquiries from Vietnamese Customs on behalf of the team.
• Assist with new business transitions, ensuring proper documentation and adherence to Expeditors' Customs Compliance standards.
• Retain existing business and develop new opportunities.
• Supervise and create customer Standard Operating Procedures (SOP).
• Offer guidance on licensing, classification, valuation, duty minimization, and related topics.
• Mentor and train team members.
• Communicate changes in Customs Laws, Regulations, and relevant topics to team members.
• Ensure billing accuracy and timeliness.
• Supervise and assist with related accounting tasks.
• Ensure customer satisfaction and 100% service commitment.
• Comply with company policies, Vietnamese Customs laws and regulations, and global compliance standards.

Qualifications:

• College or above degree or equivalent qualifications.
• Certified customs brokerage agent is an advantage.
• Good PC skills, including MS Word, Excel.
• Strong English skills (listening, reading, writing, speaking).
• Knowledge of foreign trade and customs.
• Experience in customs clearance.
• Customer service and interpersonal skills.
• Willingness to work overtime.
• Ability to work well in a team under high pressure and tight deadlines.
• Good problem-solving skills.
• Effective communication and time management skills.
• Proactive, honest, and eager to learn.

Benefits:

• Base salary, 13th month salary, and attractive bonus.
• Annual Leave.
• Health Plan: Medical Package.
• Accident Insurance.
• Social, Health, and Unemployment Insurance.
• Mobile phone allowance, company car, Grab account.
• Training and Personnel Development Program.