Brokerage Agent, FTZ

We're seeking a Brokerage Agent, FTZ to join our team in Laredo, TX. As a key player in our organization, you will achieve flawless operational performance, productivity, technical expertise, and excellent customer service.

Key Responsibilities

• Exemplify and teach our culture, mission, and goals
• Follow the 10 Critical Success Factors and contribute to building healthy cross-functional relationships
• Complete 52-hour trainings per year and own your self-development
• Utilize company resources correctly and escalate issues to supervisors or managers as needed

FTZ Operations

• Understand and comply with updated Customer SOPs
• Properly use Expeditors systems and tools
• Ensure timely and professional email handling
• Maintain high compliance levels for customer requirements and stay current with regulatory developments
• Meet KPI standards and ensure customer legal documents are updated

Finance

• Comply with company policies, including credit policy
• Process files timely and correctly bill them
• Prevent monetary losses

Compliance

• Understand and adhere to internal controls
• Promote integrity and compliance with company policies and regulations

Security, Health & Safety

• Report any unsafe conditions or incidents to the Health and Safety representative

Qualifications

• Bachelor's degree in Business Administration or related field (preferred)
• FTZ operation knowledge (preferred)
• 2 years of experience in import brokerage
• Experience interacting with government agencies
• Project management, problem-solving, and analytical skills
• Customer satisfaction-oriented
• Good understanding of 19 CFR (Parts 1-199) and HTSUSA
• Interpersonal and communication skills
• Self-driven personality and good business sense
• Strong computer skills, including Microsoft Office applications
• English and Spanish fluency

Additional Information

• Work schedule: Monday - Friday, 9 am - 6 pm
• All information will be kept confidential according to EEO guidelines