Brokerage Agent, Imports

We're seeking a Brokerage Agent, Imports to join our team in Laredo, TX. As a Brokerage Agent, you will execute flawless operational performance, productivity, and provide excellent customer service.

Key Deliverables:

• Monitor and achieve key metrics, including Operational Effectiveness, OPA Audit Results, and Timely Execution
• Meet specific timeframes for tasks such as DXR to LOG, LOG to ENF, and INV within 24 hours of ESP/IBB
• Maintain high compliance levels for all applicable Customer requirements
• Communicate proactively with carriers and interested parties

General Responsibilities:

• Exemplify and teach company culture, mission, and goals
• Contribute to building healthy cross-functional relationships and a positive work environment
• Complete required trainings, including 52-hour trainings per year
• Own self-development and prepare for personal development goals

Key Responsibilities:

• Comply with company controls, policies, and procedures
• Use Expeditor systems and tools properly
• Maintain highest compliance levels for all applicable Customer requirements
• Understand and comply with Customer SOP expectations
• Meet KPI Standards in accordance with Company Procedures
• Process shipments accurately and timely, logging proper codes, trace types, and events
• Communicate with carriers and interested parties proactively
• Contribute to operational effectiveness by complying with District Excellence metrics
• Complete accurate and timely billing of customers
• Ensure customer legal documents are updated
• Participate actively in huddle meetings
• Handle emails timely and professionally
• Escalate issues to Lead, Supervisor, or Operations Manager as needed

Finance:

• Comply with company policies, including credit policy
• Process files timely and correctly bill
• Work to prevent monetary losses

Security, Health, and Safety:

• Notify the Branch's Health and Safety representative of any unsafe condition, incident, or accident

Qualifications:

• Bachelor's degree in foreign trade (preferred)
• Experience in US Customs Brokerage (preferred)
• Knowledge of Customs clearance functions (preferred)
• Customer satisfaction-oriented
• Good interpersonal and communication skills
• Time management and attention to detail-oriented
• Self-driven personality
• Good computer skills, including Microsoft Office applications
• English and Spanish fluency