Description
We're seeking a Brokerage Agent, Imports to join our team in Nuevo Laredo, TAMAULIPAS, Mexico. As a Brokerage Agent, you will play a critical role in ensuring operational excellence, productivity, technical expertise, excellent customer service, and efficient management.
Key Performance Indicators You will proactively monitor key metrics to achieve expected results, including:
- Operational Effectiveness
- Product Audit Results (OPA) performance
- Timely execution of:
- DXR created within 1 hour of real DXR (email)
- ECS: within 6 hours after DXR event
- DXS: within 2 hours after ECS event
- IRA: within 24 hours after TSC or RLS
- BWS: within 24 hours after RLS
General Responsibilities
- Embody and teach our Culture, Mission, and Objectives
- Follow the 10 Critical Success Factors
- Foster a healthy work environment and promote teamwork and departmental cohesion
- Complete 52 hours of annual training (4.33 hours per month) and required training on time
- Own your professional development, set goals, and track progress
Key Responsibilities
- Adhere to company controls, policies, procedures, and processes
- Properly use Expeditors systems and tools
- Maintain high compliance levels with client requirements
- Meet KPI standards according to company procedures (OPS)
- Contribute to operational effectiveness and meet District Excellence metrics
- Process entries accurately and timely with correct codes, tracking types, and events
- Ensure precise and timely client billing
- Understand and meet Customer SOP expectations
- Keep client legal documents up-to-date
- Actively participate in meetings when necessary
- Respond to emails professionally and in a timely manner
- Escalate issues to Lead, Supervisor, or Operations Manager as needed
Financial Responsibilities
- Adhere to company policies, including credit policy
- Monitor references for accurate and timely invoicing
- Work to prevent monetary losses
Health and Safety
- Report any unsafe conditions or incidents to the Health and Safety Representative immediately
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