Description
We're seeking a Brokerage Agent, Imports to join our team in Nuevo Laredo, TAMAULIPAS, Mexico. As a Brokerage Agent, you will play a critical role in ensuring operational excellence, productivity, technical expertise, and excellent customer service.
Our organisation, founded by Peter Rose, is built on the principle that 'we're not in the shipping business; we're in the information business.' With a global presence and Fortune 500 status, we're committed to providing innovative, customer service-based logistics solutions.
Key Performance Indicators
You will be responsible for proactively monitoring key metrics to achieve expected results, including:
- Operational effectiveness
- Product Audit (OPA) results – consistent high-level performance
- Timely execution:
+ DXR created within 1 hour of real DXR (email) + ECS: within 6 hours of DXR event + DXS: within 2 hours of ECS event + IRA: within 24 hours of TSC or RLS + BWS – within 24 hours of RLS
General Responsibilities
- Embody and teach our culture, mission, and objectives
- Follow the 10 Critical Success Factors
- Foster a functional working relationship and healthy work environment, promoting teamwork and departmental cohesion
- Complete 52 hours of annual training (4.33 hours per month) and required training on time
- Take ownership of your development; prepare, track, and execute personal development goals
Key Responsibilities
- Adhere to company controls, policies, procedures, and processes
- Properly use Expeditors systems and tools
- Maintain high compliance levels with client requirements
- Meet KPI standards in accordance with company procedures (OPS)
- Contribute to operational effectiveness and meet District Excellence metrics
- Process entries accurately and timely with applicable codes, tracking types, and events
- Ensure precise and timely client billing
- Understand and meet Customer SOP expectations
- Verify that all client legal documents are up-to-date
- Actively participate in meetings when necessary
- Respond to emails professionally and in a timely manner
- Escalate issues to Lead, Supervisor, or Operations Manager as needed
Financial Responsibilities
- Adhere to company policies, including credit policy
- Monitor references for accurate and timely invoicing
- Constantly monitor and work to prevent monetary losses
Health and Safety
- Report any unsafe conditions or incidents to the Health and Safety Representative immediately
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