Brokerage Agent, Imports

We're seeking a Brokerage Agent, Imports to join our team in Laredo, TX. As a Brokerage Agent, you will play a critical role in executing flawless operational performance, productivity, and providing excellent customer service.

Key Deliverables:

• Proactively monitor key metrics to achieve expected results, including OPA Audit Results, Timely Execution, and Trade Compliance.
• Meet KPI standards in accordance with company procedures.
• Ensure accurate and timely shipment processing, logged proper codes, trace types, and events.
• Proactively communicate with carriers and interested parties.
• Contribute to operational effectiveness by complying with applicable District Excellence metrics.
• Complete accurate and timely billing of customers.
• Ensure that all customer legal documents are updated.

General Responsibilities:

• Exemplify and teach company culture, mission, and goals.
• Follow 10 Critical Success Factors.
• Contribute to building healthy cross-functional relationships and work environment.
• Complete 52-hour trainings per year and required trainings.
• Own self-development and prepare, follow-up, and execute on personal development goals.

Qualifications:

• Bachelor's degree in Foreign Trade (preferred or equivalent).
• Experience in US Customs Brokerage (preferred).
• Hands-on knowledge of Customs clearance functions (preferred).
• Customer satisfaction-oriented.
• Good interpersonal and communication skills.
• Time management and attention to detail-oriented.
• Self-driven personality.
• Good computer skills, including Microsoft Office applications.
• English and Spanish fluency.